Privacy & cookies

Last updated: 17 October 2026

Who we are

Hockley Pharmacy (operated by C&G Pharma Ltd), 5-7 Broad Parade, Hockley, Essex, SS5 5DA, is the data controller for information collected through this website. Contact: info@hockleypharmacy.co.uk or 01702 203233.

What we collect

• Booking requests: your name, email, phone number, chosen service, preferred date and time, and any notes you add.
• Weight management requests: your height, weight, calculated BMI and whether you have a weight-related condition. This is health information (special category data).
• Enquiries: your name, email, optional phone number and message.
• Technical data: a hashed (not readable) version of your IP address for security and abuse prevention.

Why we use it and our lawful basis

• To arrange, confirm and manage your appointment and to reply to you: consent and steps taken at your request.
• For weight management, to prepare for your consultation: explicit consent, and the provision of healthcare by a regulated professional.
• To keep the website secure: legitimate interests.

Who sees it

Only authorised pharmacy staff. We use email and hosting providers to run the website. We do not sell your data or use it for marketing without your consent.

How long we keep it

Booking and enquiry records are kept only as long as needed to deliver the service and meet legal and professional record-keeping duties, then securely deleted. Clinical records created during your consultation follow NHS and GPhC retention guidance.

Your rights

You can ask to see, correct, delete or restrict the use of your data, or object to it, and withdraw consent at any time. Contact us using the details above. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

We use one strictly necessary session cookie (hp_sess) to keep forms secure and, for staff, to keep them signed in. It is deleted when you close your browser. We do not use advertising or analytics cookies. Our fonts are served from this website. The home, about and contact pages embed a Google Map, which may set its own cookies or receive your IP address.