Sore throat
Ages 5+Most sore throats are viral and clear on their own. We check how severe it is and advise on pain relief, or treat if antibiotics are likely to help.
NHS Pharmacy First
Feeling unwell? With NHS Pharmacy First, our pharmacists can assess you in a private room and, where appropriate, supply prescription-only medicines for seven common conditions, often on the same day.
No online booking for this service. Walk in during opening hours or call us.
About NHS Pharmacy First
Pharmacy First lets pharmacists provide advice and, when clinically appropriate, treatment for seven common conditions without you needing to see a GP. It frees up GP appointments for people who need them, and gets you the help you need faster.
If we believe your symptoms need a different level of care, we will tell you and arrange a referral to your GP or urgent care. Your GP record is updated so everyone is kept informed.
Expert assessment
A private clinical consultation with a pharmacist.
Treatment on the day
Where appropriate, medicines are supplied during your visit.
GP kept informed
Your GP record is updated with the outcome.
Safe referral
If you need more help, we will arrange it.
Conditions we can treat
Sinusitis
Ages 12+Blocked nose, facial pain and pressure that last. We assess whether it is likely bacterial and advise on treatment and self-care.
Earache (ear infection)
Ages 1 to 17Acute middle-ear infections in children and young people, with pain relief and treatment where needed.
Infected insect bites
Ages 1+Redness, swelling, pain or heat around a bite that is getting worse rather than better.
Impetigo
Ages 1+Contagious, crusty or weeping sores on the skin. We can treat to help it clear and prevent spread.
Shingles
Ages 18+A painful, blistering rash on one side of the body. Early treatment works best, so come in as soon as you notice symptoms.
Uncomplicated UTI
Women 16 to 64Burning when you pee, needing to go often, cloudy or smelly urine. We can assess and treat if appropriate.
Who can use Pharmacy First?
You can use the service if…
- You have symptoms of one of the seven conditions and meet the age requirement
- You want fast advice and treatment without waiting for a GP appointment
- You are registered with a GP in England (a GP record is updated)
Call 999 or NHS 111 instead if you have…
- Severe or worsening symptoms, high fever with confusion, difficulty breathing or swallowing
- A baby under 1 year old who is unwell
- Blood in your urine, fever with back pain or other signs the infection may have spread
How it works
Walk in or call
Tell us about your symptoms. No appointment is needed.
Private consultation
We ask questions and may check your temperature or examine you.
Treatment or advice
Medicines supplied if appropriate, with self-care advice.
Safety net
We explain what to expect and when to seek further help.
Prescription charges
The Pharmacy First consultation itself is free. If you are charged for NHS prescriptions, the usual prescription charge applies for any medicine supplied, unless you are exempt.
Before & after your visit
How to prepare
- Note when your symptoms started and what you have tried
- Bring a list of your medicines and any allergies
- For a UTI or other infection, avoid passing urine just before if you can, in case a sample is needed
Aftercare & what to expect
- Take the full course of any medicine you are given
- Drink plenty of fluids, rest and use pain relief as advised
- See your GP if you are not improving as expected
Frequently asked questions
Do I need a referral from my GP?
No. You can go straight to the pharmacy. NHS 111 and your GP surgery may also refer you to us.
Is it free?
The consultation is free. Prescription charges apply to medicines supplied if you normally pay for NHS prescriptions.
What if the pharmacist cannot treat me?
We will explain why and arrange the right next step, such as your GP or urgent care.
Can I get antibiotics?
Where clinically appropriate for these conditions, yes. Many sore throats and sinus infections do not need antibiotics, and we will explain our decision.
Do you treat conditions not on the list?
We can still offer advice on coughs, colds, aches, minor skin problems and more. Just ask.
Trusted sources
This page is general information, not personal medical advice. For urgent advice call NHS 111; in an emergency call 999.
Pop in or call us
No appointment needed. Walk in during opening hours or call us on 01702 203233.